FAQ

I changed my mind, can I get a refund?

After finalizing your purchase and receiving a confirmation email, you changed your mind. You have 24 hours to reach out to us by email to have your order cancelled and fully refunded.

What is your return policy?

We will gladly accept items returned within 14 business days after delivery, please email getbodiedbybri@yahoo.com to get a return started. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

A refund against your original payment method will be processed upon receiving your return. If you wish to receive a different item, you'll need to place a new order via the website. 

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. All sale items are FINAL SALE.

To return an item, please package the unworn and unwashed item with original tags attached and include a completed return form. Please use a standard shipping service (such as USPS, UPS, FedEx, etc.) and obtain proof of shipment. Body By Bri Fitness' return policy does not offer free return shipping. All refunds for returned items are subject to our discretion based on the condition of the return items received.

Can I return or exchange a sale item?

We do not accept returns for sale items.

 

What is your exchange policy?

We do not accept exchanges. We will only consider exchanges for damages, defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a the confirmation number, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer unless it is due to damages or defects. Exchange requests made after 48 hours of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please email us at getbodiedbybri@yahoo.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

How do I care for my apparel?

To keep your Body By Bri apparel looking great wash after wash, please follow these instructions:

  • Turn garment inside out. Machine wash cold. Use gentle cycle.

  • Do not iron printed or embroidered areas.

  • Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.

  • If you use a dryer, tumble dry on low heat setting.

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